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This is a preview of subscription content, log in to check access. Australian Institute of Health and Welfare Australian hospital statistics — Emergency department care. Canberra: AIHW. Google Scholar. Bernstein, S.

The effect of emergency department crowding on clinically oriented outcomes. Academic Emergency Medicine, 16, 1— CrossRef Google Scholar. Coiera, E. Communication loads on clinical staff in the emergency department.

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Medical Journal of Australia, , — Hospital-based emergency care: At the breaking point. Crawford, K. Initiatives to reduce overcrowding and access block in Australian emergency departments: A literature review.


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Durand, A. Nonurgent patients in emergency departments: Rational or irresponsible consumers? Perceptions of professionals and patients. BMC Research Notes, 5, Eggins, S.

Communicating in Hospital Emergency Departments

Clinical handover as an interactive event: Informational and interactional communication strategies in effective shift-change handovers. Fairbanks, R. Emergency department communication links and patterns. Annals of Emergency Medicine, 50, — Garling, P. Sydney: Special Commission of Inquiry. The Strangers in Crisis: Communication for Emergency Department and Hospital-Based Clinicians workshop is designed to help clinicians manage communication challenges in emergency department, urgent care and hospital inpatient settings.

The Strangers in Crisis: Communication for Emergency Department and Hospital-Based Clinicians faculty course train-the-trainer prepares individuals to teach the Strangers in Crisis workshop. If you are interested, please pre-register and we will send you information about our upcoming course schedule. The Strangers in Crisis workshop is targeted toward emergency department, urgent care and hospital inpatient team members.


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  • The content is particularly useful for clinicians including emergency physicians, residents, nurses, nurse practitioners, physician assistants, pharmacists, social workers, clinical educators and EMS practitioners; clinical specialists including hospitalists, intensivists, procedurists, radiologists and anesthesiologists; and other members of the health care team including lab technicians, unit clerks and porters. This train-the-trainer course can accommodate 6 to 24 participants to ensure optimal experiential learning in small and large group exercises.

    The Strangers in Crisis train-the-trainer course is based on theories and models of communication between clinicians and patients, between clinicians and families of patients and among healthcare team members. It encompasses structured skill development and opportunities to practice delivering portions of the Strangers in Crisis workshop.

    10 things emergency department patients want during a hospital stay

    The four course components include:. As with all IHC communications curricula, Strangers in Crisis draws on the published research evidence on the importance of communication in healthcare generally, with specific emphasis on the ED and inpatient hospital units. The Strangers in Crisis train-the-trainer course is based on theories and practice of adult learning. Browse All Figures Return to Figure. Previous Figure Next Figure.

    Presbyterian/St. Luke's & Rocky Mountain Hospital for Children Emergency Room Virtual Tour

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